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FAQ

If you don't find the answers to your questions in our FAQ, email us support@GoldenSpringsLaundry.com, we will be happy to help!

WASH & FOLD FAQ

Do you pick-up and deliver? Is there a minimum charge?

Yes we offer pick-up and delivery service. We have a $30.00 order minimum with free pick up and delivery.

How Big are the bags?

The Laundry Bags are 24” x 36” and have a convenient shoulder strap. The first one is provided Free with your first order. Additional bags are $5 each with a lifetime warranty.

Do I have to be home when you pick up or deliver my clothes?

No, you can and should be doing whatever you’d like! Just make sure to remember, when scheduling the service, to provide clear instructions indicating where we can find your clothes and drop them off.

Please ensure that you have a secure space to leave your clothes that won’t get rained on before or after pick up / delivery. If you live in an apartment or condo complex, you can leave the clothes with the front desk attendant if they have one, or outside your door. If your building requires a code to enter, please inform us at the time of placing the order.

If you don’t feel comfortable leaving your laundry, that’s fine too- just schedule pick up for a time that you know you’ll be home and we will pick up from you in person.

How long does your laundry services take?

Return of your laundry occurs within 72 hours, depending upon weather and road conditions.

Do you fold or hang my clothes?

We fold everything with precision and attention to detail and seal it securely in clear plastic bags. This allows us to get your clothes back to you just as they left our facility.

Do you separate whites from colors?

Yes, all of your items will be sorted and washed in the correct temperature.

Where do you operate?

We currently offer our services to the Anniston / Oxford area but we are continually expanding. If you are unsure of if we can deliver to you download the app and enter your zip code, or email us at Support@GoldenSpringsLaundry.com and we will do our best to accommodate your needs!

Can I manage my laundry services requests via the Internet?

Definitely! We encourage you to create an account with under the “Your Account” tab on our website. All the key information in your profile will enable us to accurately and professionally process your service orders.

Will my information be kept confidential and safe?

Absolutely! Golden Springs Laundry makes every effort to protect your personal information in strict confidentiality. In the case of Internet provided information, we do not sell or provide this personal data to any third parties; it is only used to manage your order requests with the highest level of service possible.

Credit Card information is not provided to Golden Springs Laundry. We can only charge for our Services through the website or App. Neither GSL or our Employees have access to the information or data.

What do I do if I have a problem with my laundry upon delivery?

Should there be an issue with your laundry, call us immediately and we will make every effort to resolve the matter to your satisfaction. Please understand that some issues, like persistent stains, may not be able to be resolved regardless of available products and our efforts.

COMMERCIAL LAUNDRY FAQ

Do I need to sign a contract?

No contract is required. We will earn your business each and every time we launder orders for you or your customers.

How often do you pick-up and deliver?

We will work with each customer on an individual basis and create a schedule that works for you. We offer custom plans that can be daily, two days a week, weekly, bi weekly etc for pick up and delivery times.

For example, an apartment building might want to offer our services as an additional perk to living in that building. They might have set weekly times i.e Tuesday and Thursday, at 11:00AM when Golden Springs Laundry is scheduled to pick up any orders from residents left at the front office.

And additional set weekly or daily times when we return any orders placed previously. By partnering with Golden Springs Laundry, hotels, Airbnb hosts, retirement homes and Apartment buildings, make it even more convenient for their residents to have a great living experience.

How does commercial billing work?

There are a number of options for commercial clients, depending on what you are and who your clients are, and their needs. (A retirement home might have different laundry service needs than a college dorm.) Contact us at Support@GoldenSpringsLaundry and we can discuss your needs.

Or you can simply order through our App or Website for direct billing.